Shipping policy

Thank you for shopping with us. Below you will find the terms and conditions that constitute our Shipping Policy for orders placed within the United Kingdom.

1. Order Processing Time

  • Processing window: All orders are processed within 1–2 business days.

  • Blackout days: Orders are not processed, shipped, or delivered on weekends or UK Bank Holidays.

  • Peak periods: Processing may take slightly longer during high-volume sale events or seasonal peaks.

  • Notifications: If your order experiences any significant delay, our customer service team will contact you directly via email.



2. UK Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed clearly at checkout. We utilize reliable UK couriers including Royal Mail, Evri, and DPD.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Delivery 2–4 business days £3.99 (Free on orders over £40)
Express Delivery 1–2 business days £5.99
Next-Day Delivery Next business day (Order before 2 PM) £8.99
Note: Delivery times are estimates. Deliveries to remote locations such as the Scottish Highlands, UK Islands, and Northern Ireland may take an additional 1–2 working days.

3. Shipment Confirmation & Tracking

  • Tracking email: You will receive a Shipment Confirmation email once your order has left our warehouse.

  • Tracking number: This email will contain your unique tracking number and a direct link to the courier's tracking portal.

  • Activation: Tracking links typically become active within 24 hours of dispatch.



4. Geographic Delivery Restrictions

  • Channel Islands: We ship to the Channel Islands (Jersey and Guernsey), but please note that standard domestic rates and delivery times may vary.

  • PO Boxes: We are currently unable to deliver to PO Boxes or British Forces Post Office (BFPO) addresses due to courier restrictions.



5. Damages, Shortages, and Lost Parcels

  • Reporting window: Please report any missing or damaged items to our support team within 7 days of the marked delivery date.

  • Damaged goods: If your package arrives damaged, please retain all original packaging materials and product conditions.

  • Evidence: Providing clear photographs of both the external packaging and the damaged contents will help us expedite your replacement or refund.